DROP-OFF

Drop-Off (for Sellers)
‍Allows sellers to hand-deliver their CardTrader Zero orders to an affiliated store, avoiding direct shipping and reducing the risk of loss. The store then takes care of forwarding them safely to our central hub.
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PICK-UP

Pick-Up (for Buyers)*
‍Allows buyers to select the store as the destination for their combined CardTrader Zero orders and collect them in person at the counter, without having to wait at home for the courier.

*This service is not active yet, but it will be soon. ‍

STEP-BY-STEP GUIDE FOR SELLERS

Drop-off at a CardTrader Point

This procedure explains the steps required to hand-deliver a CardTrader Zero order to a partner point.
The service is reserved exclusively for sellers who are enabled to use this shipping method for their weekly orders to CardTrader’s headquarters.*

*To request access to the "Drop-off" service, get in touch with your agent.
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STEP 1

Select the shipping method

When your CardTrader Zero order closes, go to the
➤ Order management section in your CardTrader dashboard.

Among the available shipping methods, select the option:
➤ Hand-deliver to the CardTrader Point most convenient for you.
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STEP 2

Select the CardTrader Point on the map

After selecting the option, a pop-up window with an interactive map will open.
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➤Click the desired collection point / store to select it. Before selecting it, make sure its opening hours suit your needs.

➤Click the light blue Next button to continue.

STEP 3

Confirmation and service charge

You will be redirected to the summary screen showing information about the procedure and the cost of the service (e.g. €2.50).
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➤Check the details of the operation and of the selected point.

➤Click CONFIRM to lock in your choice of drop-off point.
The amount will be charged directly to your CardTrader Wallet balance and your choice of point will be confirmed.

STEP 4

Preparing and packing the parcel

Before dropping off the order, it is essential to prepare its contents in full compliance with CardTrader Zero quality standards.

➤Packing standards: Follow the Official CardTrader Zero Guide for Sellers (cards neatly arranged, no individual sleeves unless required, and the order list included)
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➤Mandatory external information: Handwrite or attach a clearly visible label on the outside of the parcel, which must include:
‍Order Code (e.g. 20260708u6robb)
‍CardTrader Username (e.g. Beffiol)

STEP 5

Registering the shipment and dropping off the parcel

➤Go back to the order page on CardTrader and click the Send button.

➤Go to the selected CardTrader Point within the required time frame (you have 3 business days to do so) and hand the parcel to the store staff.

➤The CardTrader Point will ship your order within 5 business days of accepting the parcel.

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