CardTrader Seller's Guide

In this guide, you will learn how to pack and ship your CardTrader Zero orders. It’s important to follow our instructions carefully. This way, our staff will process orders faster and smoothly, and it won’t incur additional charges and process delays.

How to ship you CardTrade ZERO orders

Items need to be well protected. The envelope has to be resistant but easy to open. Please, avoid excess tape or envelopes that may put their content at risk while opening them.

Please read and follow every part of this guide:

01

STEP

Closing the order: check and arrangement of sold items through CardTrader Zero

Once your order is closed, you’ll see a list of all the items you sold that week. You can rearrange it by using the following criteria:
Dropdown priority goes from the left to the right.
We do not force any arrangement. You can choose the criteria that match your workflow and which you are comfortable with. 

Orders can be prepared with a day-by-day division or considering all cards together at the end of the seventh day. You can choose to prepare a pile each day or do that at the end of the weekly period.

Prepare the order by using the arrangement you chose. You need to check and mark eventual missing cards or wrong items by following the instructions on this link.
IMPORTANT: when preparing the order, cards need to be in the exact order you chose on the dropdowns. It may incur additional charging otherwise.

Our staff needs twenty minutes to check an order containing 200 cards arranged correctly. However, if cards are not arranged correctly, the same process takes up to five times longer, which may expose us to mistakes.
We may charge you extra fees if this happens.Your order closes once a week. You can choose the day by accessing your profile area. (Profile → Settings → Shop Settings → CT Zero closure Day).
Cards need to be in the exact arrangement you chose and follow the order you see on your screen from first to last.
Please, do not flip the cards. You may put them face down, so that once finished, they’ll be first to last and not vice versa.

If you are using the day-by-day option, be sure they are in the correct arrangement. You do not need to make multiple inner packages, the cards must be grouped all together and ordered in the correct way (from first to last as shown above).

STEP 01.b - Wrong and missing items sold through CardTrader Zero

A “non-compliant” item is an item that does not fit the condition/set/language/foil or other attributes that are non-compliant with a listing.  The missing articles are repurchased from other CardTrader Zero vendors for the best price available at the moment.
• Before confirming the shipment by pressing the button, you need to mark missing and non-compliant items by choosing the quantity on the dropdown on the corresponding line. A quantity selected in red on the drop down menu means that the item is missing and you are not sending it to our warehouse.
• You are required to mark items as missing. This way, we can repurchase them immediately instead of when your order is processed. This allows the system to repurchase cards quickly and reduces customers waiting time. You don’t need to inform us or any customer or perform any extra action.

•When preparing your order, if you find an item different from your listing, or if you have any doubts, please do not send it and mark it as missing.

02

STEP

How to prepare the shipment for your CardTrader Zero order

Cards must be sent to our warehouse without protective sleeves.
Single-sleeved cards waste time during the inspection phase, and many times are the cause of oversights on the actual condition of the card by the sellers themselves.
It is possible to send cards in total safety even without using protective sleeves.
• You can put 8-10 cards in a penny sleeve if you want to, but please DO NOT sleeve each card individually.
• DO NOT sleeve items individually when preparing your order
(neither with regular-size sleeves nor with perfect size )
• You can use Toploaders(protettori in plastica rigida) for high-end and expensive cards.
To make sure you place them in the order of the cards sold, put a note in their place to signal their presence, keeping the toploaders at the bottom (this way the cards can all be grouped into a block of similar size).

• This rule also applies to "Oversized" cards or products that cannot be placed neatly with the cards, so they must be reported in the same way (as shown in the image).

Be sure their placement is visible and correctly indicated.

03

FASE

How to protect your items and things to avoid

This advice will ensure the safety and protection of the items you send to our warehouse. We ask you to follow our directions to avoid what will describe below.

• If you have a lot of cards to send, or you don't have penny sleeves to protect them, use paper sheets to make piles of 40-80 cards:
this way, you will limit their movement and possible edge damage during the shipment.

• We advise you to use some no-value cards on the top and bottom of your piles to protect the first and last card of your order.


(Here is a picture of a perfectly made inner package with a paper sheet)

• DO NOT seal inner packages with tons of tape. Overtaped internal packages are useless regarding the protection, and they expose their content to the risk of being damaged during the opening. 
• DO NOT make a lot of smaller inner packages: make a stack of at least 50 cards as our staff will have to open each package. When preparing the order "by day", DO NOT PREPARE packages divided by day but combine them consecutively to always form a consistent pile.

04

STEP

How to prepare and what to write on your CardTrader Zero packages

Before sealing your order e proceeding with the shipping, remember these steps:
• You must always include a reference to your order inside the package: you can print the order checklist (the first page with the reference is sufficient) or write your username / order number on a piece of paper (clearly legible).

• Write your username outside the package:
this allows our operators to promptly identify and process your order without problems.
• DO NOT send orders without your username: it will not be possible to recover your order and process it. We want to avoid delays for our buyers or charge you additional fees.

05

STEP

How to choose the right envelope or box to ship your CardTrader Zero orders

The choice of the letter or the box you use to ship is fundamental. It is important to provide the correct protection and minimize the waste:
•If you have an order of up to 50-100 cards, pack as described above and use the classic padded envelope, making sure you create adequate protection with the inner packaging.
• When the order exceeds 100 cards it will be at your discretion, respecting the shipping method, the choice between a padded envelope or a box.

• ATTENTION: if you are shipping accessories and sealed products, make sure the contents of your packages are hit-proof. The best way to avoid this is to ensure products are not in direct contact with the package by filling the gap with some packaging material.

• If you sold a considerable amount of cards, avoid using smaller envelopes when sending a package to our warehouse.
The weight of the cards can damage the cards themselves during transport, avoid creating packages and envelopes where the objects are too compressed and in close contact with the packaging.

(you can see a sample of an envelope that is too small for its content in this picture)

• DO NOT use boxes that are too large if you have sold a few items when a large, well-protected envelope would suffice.
We ask you to respect the environment by always using bags or boxes of an appropriate size

( All oversized boxes cause a daily accumulation of waste, which is difficult to dispose of and harmful to the environment. By adjusting the size of the shipping box you will be doing the planet and us a favor. )

• When you add packing or protections in the shipping box of your order, please respect our work:
DO NOT send packages containing garbage, dirty, dusty, or smelly internal fillers to us.
Orders sent to us in this way will be returned to the sender.


(In this picture, you can see what not to do, we received packages containing garbage, smelly shoe boxes and packing material with food remains.

•  ATTENTION: if a package is hard to open, you expose it to potential damages during the opening. Consider this advice for direct orders as well.

An example of bad packaging is a deck of cards completely wrapped in packing tape, which requires the use of a cutter to be opened, without giving instructions on where to cut: the operator opening it could damage the cards.

Adequate protection can easily be obtained without excesses of this kind.