Terms of Service
This page is about Terms and Conditions regarding the rules, guidelines, notifications, policies, and instructions, related to the use and service of this Platform
By using cardtrader.com or its related sites and pages (hereafter referred to as CardTrader), you are agreeing to abide by the following terms. Your continued use of CardTrader implies that you accept the responsibility of knowing and following the terms contained in this page.
►You must be at least 18 years old to buy or sell on CardTrader.
If you are under 18, you may only use CardTrader under the supervision of a parent or guardian.
►Any and all information you provide must be accurate.
If you provide false information your account will be suspended.
►Your username must be appropriate.
Using language that is offensive, inappropriate, indecent, violates someone’s intellectual property rights or our Terms of Service is strictly forbidden.
►You are responsible for the information stored in your account
You agree to accept full responsibility for all actions performed by your account, and accept liability for any payments due for orders placed by your account.
►You agree to behave lawfully
Using CardTrader to violate any laws is strictly forbidden: this includes, but is not limited to, local, regional, state, civil, federal and international laws that may apply to you. Any legal requirements for your activity as a seller are your exclusive responsibility and you are required to ensure you are legally authorized to sell any item you put on sale.
You agree that you will not engage in any sort of threatening, illegal, unlawful or criminal act or activity against CardTrader, any other CardTrader user, or third party.
►You will not use CardTrader to conduct business outside of CardTrader
It is strictly forbidden to request, insinuate, or otherwise in any way suggest to complete orders outside of CardTrader, thus eluding the fees on sales and/or purchases. You agree to immediately report any users who do so.
Each user, acting as a seller and/or buyer, is solely responsible for the truthfulness, accuracy, completeness, and timeliness of the data and information provided during registration on the platform and in the course of using CardTrader’s services, including—by way of example and without limitation—personal, tax, and billing information.
► CardTrader does not carry out any prior tax or legal checks on the data entered by users and cannot be held liable for any errors, omissions, or inaccuracies therein.
► It is the sole responsibility of the seller to properly comply with the tax, accounting, and reporting obligations set forth by applicable law, including the correct certification of sales transactions and, where required or due, the issuance of invoices.
► CardTrader operates exclusively as a technological intermediation platform and does not assume any role as a withholding agent, tax representative, or tax advisor for users.
► Any tax, administrative, or sanction-related consequences arising from the submission of incorrect, incomplete, or untrue data shall remain the sole responsibility of the user who provided such data.
CardTrader does its best to ensure that listings, prices, products and services are as accurate as possible.
However, CardTrader doesn’t and cannot guarantee that item or service pricing, description or availability, or shipping times or rates, are correct or error-free.
► If you purchase an item that has been listed inaccurately, please contact the seller to request to return the item or obtain a partial refund; if no acceptable solution is provided, please contact us to allow us to solve the dispute.
► If the order has been placed through our CardTrader Zero service, despite not actually being the seller, CardTrader is considered the seller for all purposes pertaining to the solution of any issue regarding your order: the actual seller should never be contacted.Further information on how to handle disputes may be found on our Payments, fees and refunds page.
►Prices displayed are actual prices sellers agreed to sell their products for. Prices may not include shipping costs, taxes or processing fees.
► Before creating a listing, make sure you select the exact version from the ones available.
For single cards, you can use the "view versions" button to check all the editions listed on the site.
For sealed products (such as booster boxes, starter decks, etc.), listings must be created only on the page that matches the exact product you are selling — identical in name, edition, and content to what is shown on the site.
► Do not use the "comment" field to sell a different product.
You are not allowed to list items on the wrong product page, even if you add notes in the comment field. This applies to all items, whether single cards or sealed products.
If you can't find the correct version on the site, please contact us — we will add it so you can list it properly.
► Do not list opened or damaged items as sealed.
It is not allowed to sell opened, altered, damaged, or incomplete items under the page of a sealed product.
Selling unsealed items under sealed product listings is not allowed or tolerated, even if you specify it in the comment (e.g. “opened,” “promo missing,” “no box,” etc.).
If the product has been opened or the original packaging is missing, you must list its contents individually in the appropriate product pages. Example: if a booster box has been opened, you may only sell the individual booster packs in their respective pages.
► Sellers commit to honor sales for the items they listed at the price they listed; however, in order to avoid opportunistic and toxic behavior, users are not allowed to take advantage of an obvious error (for example an item listed for much less than the average market price). In such a case, the order will be cancelled by the staff without the buyer’s permission.
With the CardTrader Zero service, we are committed to offering you a simple, safe, and worry-free shopping experience.
►Guaranteed Purchase
If the original seller doesn't ship the item, we will repurchase it from another seller offering the same product, at no additional cost to you.
►Immediate Refund if the Item Is Unavailable
If the item is no longer available under the same conditions (e.g. language, edition, foil, or physical condition), you will receive a full refund—no action needed on your part.
►Up to 8 Copies Guaranteed
In case of sudden price fluctuations or simultaneous sales across other platforms, we can guarantee the repurchase of up to 8 copies of the same card.
►No Long Waiting Times
Our team actively monitors every Zero order and steps in promptly if anything goes wrong. Most issues are resolved within a few business days.
►One Single Point of Contact
With CardTrader Zero, you don’t need to contact sellers directly. We handle everything for you—just use the “Report a problem” button on your order page.
►Processing and shipping times
Shipping is taken in charge on the first business day after order closure and payment, and processed within 24–48 business hours.
For orders shipped to countries outside the European Union, the importation of products may be subject to customs duties, taxes, VAT, or other import charges, as determined by the competent authorities of the destination country.
Such costs are not included in the purchase price or in the shipping costs and are entirely the responsibility of the buyer, as the recipient of the shipment.
This provision applies both to purchases made from direct sellers and to orders placed through the Cardtrader Zero service. Even in the case of shipments handled by Cardtrader’s facilities under the Zero service, where the destination is a non-EU country, any applicable customs duties and import charges shall remain entirely the responsibility of the buyer.
⚠️ In the event that the buyer/recipient refuses delivery or fails to pay any customs duties, import taxes or other import charges, any refund of the purchase price of the products will be issued only after the goods have actually been returned to our warehouses. The refund will be issued net of the shipping costs incurred for the original shipment, any return shipping costs, and any customs duties, import taxes or other charges that may have been charged to the sender.
Neither the seller nor Cardtrader shall be held liable for any delays, additional costs, or obligations arising from the customs procedures of the destination country. Buyers are therefore encouraged to inform themselves in advance with their local customs authorities before placing an order with shipment outside the European Union.
Shipping costs available on the platform are determined based on the rates applied by logistics carriers and the operational conditions of the relevant transportation services.
Such rates may be subject to periodic changes, including with short notice, due to external factors beyond CardTrader’s control, including, by way of example but not limited to, carrier rate adjustments, changes in transportation and fuel costs, international operational conditions, as well as economic and geopolitical developments affecting logistics services.
Accordingly, CardTrader reserves the right to update shipping costs available on the platform at any time in order to reflect such changes.
The applicable shipping rates are those published on the platform at the time the shipping method is selected, available in the Shipping Methods section, and they constitute the reference for calculating the shipping cost applied to the transaction.
CardTrader undertakes to ensure that such updates are reasonable and proportionate, in line with the changes applied by carriers and prevailing conditions in the logistics market.
Cards purchased through the CardTrader Zero service, once they arrive at our warehouses, trigger the creation of a personal box associated with the user. The box is created at the moment the first card purchased through the service is physically stored in our warehouses.
From that moment on, all cards purchased subsequently through CardTrader Zero will be added to the same personal box. Purchasing new cards does not create a new box and does not reset or extend the duration of the existing one.
Each personal box is valid for 270 days from the date of creation, which corresponds to the moment the first card is stored in our warehouses. All cards in the box, including those purchased later, are subject to the same expiration date, which cannot in any way be postponed.
In the months leading up to the box’s expiration, the user will receive several email reminders inviting them to request shipment. Once the validity period has passed, the entire contents of the box will no longer be available for shipment and will be permanently disposed of.
All of the content found on CardTrader.com and its related sites and pages, including graphics, text, buttons, logos, video, audio, downloadable files, pricing information and article databases, are the property of CardTrader and are protected by United States and international copyright laws.
CardTrader design in general can’t be used by third parties, companies, sites, privates or in connection with any other service without the written consensus of CardTrader.
Other trademarks, graphics and logos may appear on CardTrader, but not be owned by CardTrader, including but not limited to graphics and logos for: Magic: The Gathering, Pokémon, Yu-Gi-Oh!, Dragon Ball Super, Cardfight!! Vanguard, Digimon, Flesh and Blood, One Piece, Lorcana, Riftbound, Gundam, Union Arena, Star Wars Unlimited.
These materials are the property of their respective owners who may or may not be connected to or affiliated directly with CardTrader. You agree not to crawl, scrape or spider any of our websites without express permission from us.
If you want access to our APIs, please visit our
API page.
We are constantly updating and improving our service, this is why any feedback is encouraged and appreciated. Any opinion that may help us to improve users' experience and our service is welcomed.
However, any feedback or ideas you send to us are considered non-confidential and non-proprietary to you. This means we can publish these ideas or feedback for any purpose without providing you compensation or credit.
CardTrader supplies you with API kits and encourages you to use them.
We believe in a constraint-free market. As long as your purpose is handling your inventory on our personal site or other sale channels we will consent to the usage of the API. There is no need for a formal request, you can find all details here.
CardTrader provides APIs for the development of apps using our data to create third-party services. When you access these third-party services, you do so at your own risk. The third parties may require that you accept their own Terms of Service. CardTrader is not a party for those agreements. They are solely between you and the third party..We can provide market APIs upon request, with site data, availability and pricing.
You need to write to us, our staff will evaluate each case and help you with the setup, depending on the application.
By using CardTrader you abide to follow our Rules of Conduct, regardless of the reason you are using or visiting our service.
We aim to be a community for all where buyers, sellers or just visitors can enjoy our Service regardless of their purposes.We want everyone to be polite and respectful to each other. Issues must be handled in a responsible and mature manner.
You agree to avoid using offensive or indecent language, using texts or images that can be offensive to others, using vulgar or pornographic content or in general to behave respectfully and politely.
Sellers are responsible for articles sold on CardTrader until delivery of said articles is confirmed.
For any dispute regarding the delivery of articles not sold through CardTrader Zero, you must contact the seller and request that they provide a solution; if no acceptable solution is offered, you must contact the CardTrader customer service through the “Report a problem” on the order page.
CardTrader is responsible for the sale of articles through CardTrader Zero, despite not being the seller, until delivery of said articles is confirmed.
For any dispute regarding the delivery of articles sold through CardTrader Zero, you must contact the CardTrader customer service through the “Report a problem” on the order page.
▸For more information about how to handle disputes, please refer to the disputes section of these Terms of Service and our Payments, Fees and Refunds page.
▸For more information regarding CardTrader Zero sales, please refer to our CardTrader Zero Terms of Service for sellers.
CardTrader and all information, content, materials, products and services (including CardTrader Zero) are provided on an “as is” and “as available” basis unless otherwise specified in writing.
CardTrader makes no representations or warranties of any kind, expressed or implied, as to the performance or operation of CardTrader services or the information, content, materials or products made available to you by using the site.You expressly agree that your use of CardTrader is at your sole risk.
To the maximum extent allowed by relevant and applicable law, CardTrader disclaims all warranties.Specifically, CardTrader does not warrant that the CardTrader services, apps, servers or electronic communications are free of viruses or other harmful components. Furthermore, CardTrader will not be liable for any damages or loss caused by the use of CardTrader or from its information, content, materials or products.
Some state laws do not allow limitations on implied warranties or the exclusion of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions and limitations may not apply to you, and you may have additional rights provided by the laws of your state.
CardTrader does not make any warranties with respect to the credit in your Wallet.
You are solely responsible for any unauthorized access to, or alteration, theft or destruction of your account and wallet credit that results from any action by you or a third party. If your access credentials have been reported lost or stolen or we believe your account is being used suspiciously, fraudulently or in an otherwise unauthorized manner, we may suspend or prohibit use of it. If your account stops working, you may reach out to our Customer Service to find a proper solution.
►Disputes with direct orders between buyers and sellers
Direct orders between buyers and sellers must be handled directly between users. You agree to release CardTrader from claims, demands and damages related to transaction disputes. If a dispute arises, buyers and sellers are expected to deal with each other to come to a resolution. At times, the CardTrader customer service may step in to mediate disputes between buyers and sellers on our platform. During mediation, CardTrader customer service may apply full or partial refunds or force the return of the items to resolve disagreements. However, any and all refunds and measures are at full discretion of the CardTrader customer service and the decision is final.
►Disputes regarding orders shipped by CardTraderDisputes regarding orders shipped and handled by CardTrader are managed by our staff.Should an issue arise from an order, like a missing or a non-compliant card, you can fill the form directly from the order page, our staff will reply as soon as possible, usually in 48 hours.Delays are possible, the timing is related to the amount of orders and open disputes.Our Staff will get back to you as soon as possible.
View our
Payments, Fees and Refunds page for details on how orders are handled.
The Terms of Service will remain in full effect even after your account has been closed or you stopped using any or all of our services. Your account may be closed either upon request or as the result of a decision by CardTrader.
You may request that your account is closed at any time, and that your personal data is removed, for further information please refer to our Privay Policy.
CardTrader reserves the following rights:
► to limit or close any account at its sole discretion, without warning, justification, explanation or notice
► to verify and monitor user accounts in order to detect actions or behaviors in conflict with the law, our Terms of Service and/or other policies
► to delete or edit any content uploaded or posted by users
► to report any suspicious, illegal or fraudulent activity to authorities and/or other third parties
CardTrader disclaims any liability for any effect that any changes to our service have on you or your business, including but not limited to your income or ability to generate revenue through any service CardTrader provides. Changes to our service include but are not limited to user account cancellation, user account limitation, user account blocking, updates to these Terms of Service and/or Privacy Policy and/or Payments, fees and refunds.
A coupon code is an alphanumeric code issued by CardTrader that grants a percentage discount on purchases made through CardTrader Zero. CardTrader issues codes at its own discretion, for example as part of promotional campaigns, through partners and content creators, or automatically to individual users.
Scope of the discount
The discount applies exclusively to products purchased through CardTrader Zero. Products purchased directly from sellers are not discounted, even when they are in the same cart. The discount is calculated on the sum of the prices of the CardTrader Zero products in the cart. Shipping costs and any applicable fees are not discounted and are charged in full.
The discount is entirely borne by CardTrader: the amount paid to sellers for their products is not affected.
Maximum discount
The discount percentage is applied to a maximum of €100 of eligible products, or the equivalent in the user's currency at the exchange rate in force at the time of purchase. Above this threshold the discount is calculated as if the eligible amount were €100. For example, a 5% code applied to €250 of CardTrader Zero products grants a discount of €5.
How to use a code
The code must be entered in the dedicated field of the cart before proceeding to checkout. Codes are not case-sensitive. Only one code can be applied to a cart; entering a new code replaces the previous one. Once applied, the cart and the checkout page show both the original total and the discounted total. If the cart no longer contains CardTrader Zero products, the code is automatically removed.
Validity conditions
A code can be used only if all of the following conditions are met.
They are verified when the code is entered and again when the payment is confirmed:
► The code is used within its validity period. The start and end dates are those stated in the communication through which the code was issued.
► The code has not already been used by the same account. Each account can use a given code only once.
► If the code is single-use, it has not already been used by any account. A single-use code is consumed by the first account that completes a purchase with it.
► If the code is reserved for first purchases, the account has never completed a purchase on CardTrader of any kind.
► If the code is personal, it is used by the account it was issued to. Personal codes cannot be used by any other account.
►The code is not used by the account it is associated with under point "Codes associated with a user account and rewards"
If any of these conditions is no longer met when the payment is confirmed, the purchase is not completed, the code is removed from the cart and the user may complete the purchase without the discount.
Use of the code and subsequent events
A code is considered used when the payment of the purchase is completed. A used code is not restored if the purchase, or part of it, is later cancelled, if products are found to be missing or different from their description upon verification at the CardTrader warehouse, or if a refund is issued for any other reason.
For purchases made with a code, refunds are calculated on the amount actually paid, net of the discount, and not on the full price of the order or of the individual products.
Automatically issued codes
CardTrader may automatically issue personal codes to individual users, for example to users who have not made a purchase for an extended period. These codes are communicated by email and are subject to the discount percentage and validity period stated in that communication, in addition to the conditions in point "Validity Conditions".
Codes associated with a user account and rewards
CardTrader may associate a code with a user account, for example that of a partner or content creator (the "code owner").
Each time another user completes a CardTrader Zero purchase using the code, the code owner accrues a reward equal to a percentage set by CardTrader, of the same amount on which the discount was calculated, and therefore subject to the same €100 threshold.
The reward is converted into the code owner's currency at the exchange rate in force at the time of purchase and is recorded as pending earnings. Pending earnings become payable 30 days after they accrue and are paid according to the procedure described in the Referral & Coupons section of the user's account, which also lists the codes associated with the account together with their discount percentage, reward percentage and validity period.
To receive rewards, the code owner must have complete billing information on their profile: a billing address and, for users whose tax residence is in Italy, a tax identification code. Professional accounts meet this requirement. Code owners cannot use their own codes.
CardTrader's rights
CardTrader may at any time revoke a code or bring forward its expiry date, including in case of suspected misuse. Codes have no monetary value and cannot be converted into wallet credit or cash.