Order Cancellation
This section describes the procedures for cancelling orders placed on the CardTrader platform. The rules vary depending on the type of order: direct order, through the CardTrader Zero service, or pre-order (presale). We ask you to read the specific instructions for each case to ensure proper handling of refunds and responsibilities.
Direct Order
When you place a direct order, that is, when you purchase an item from a seller without using the CardTrader Zero service, it is important to know that the management of the order and any disputes primarily rests with the seller. However, CardTrader provides tools to protect the buyer in case of issues or delays.
➤ Orders Not Yet Shipped
If the seller does not mark the order as “Shipped,” after 7 days the “Cancel and Receive Refund” button will automatically appear on the order page. Clicking this button will immediately credit the refund to your CardTrader wallet.
➤ Cancellation Request Within the First 7 Days
Unilateral cancellation of orders is not otherwise allowed. During the first 7 days, before the order is marked as “Shipped,” both the buyer and the seller can request cancellation by clicking “Request Cancellation.” The request will be reviewed by the other party and/or CardTrader staff, who will assess the reasons and decide whether to approve the cancellation. Orders cancelled via request receive an immediate refund to the wallet.
➤ Fees and Refunds to Original Payment Method
Fees related to the payment method are non-refundable, as they refer to the wallet top-up and not the order itself. If you wish the refund to be credited directly to the original payment method used to top up your wallet, please contact us.
➤ Temporary Seller Suspension
When an order is cancelled (automatically or by request), the seller is temporarily suspended and must contact us to reactivate their account before resuming sales. This protects buyers by preventing inactive sellers from receiving new unfulfilled orders.
CardTrader Zero Service
The CardTrader Zero service allows you to purchase items from multiple sellers and receive them in a single shipment. Sellers send the items to CardTrader, which verifies and prepares them before shipping to the final buyer. All communications and the management of any issues are handled by CardTrader.
Due to this procedure, cancellation rules are different:
➤ Management of Orders/Items Not Shipped by Sellers
If a CT Zero order is not shipped by the seller within 4 business days, it will be automatically repurchased from another seller, unless an authorized extension is granted. If repurchasing is not possible, the amount paid will be immediately refunded to your wallet. Please refer to the CardTrader Zero Terms of Service for sellers for further details.
➤ Orders Cannot Be Cancelled
Orders placed through CardTrader Zero cannot be cancelled, as they involve multiple sellers and items are already sent to CardTrader for verification and preparation for delivery to the buyer. To ensure proper service management, cancellations cannot be requested.
Pre-Orders
Pre-orders on the platform constitute a binding agreement between the seller and the buyer, designed to allow users to purchase products before they are available for immediate delivery. When a seller lists an item for pre-order, they commit to honoring the sale and delivering the product within the specified timeframe and according to the established terms. This system allows buyers to reserve rare or upcoming items, ensuring they will receive the purchased product without the risk of missing out due to limited availability or market fluctuations.
Seller Obligations
➤ Pre-Orders Must Match Stock
Both direct sellers and sellers using the Zero service must not list for pre-order any quantities or items they cannot guarantee to have available at the time of shipping and order fulfillment. Each item listed for pre-order is the responsibility of the seller, who must assume all liability for any issues with their supplier, delays, or unavailability of the sold product.
➤ Zero Orders Cannot Be Cancelled
Items sold via pre-order through the Zero service cannot be cancelled under any circumstances. If an item is not shipped at the time of release, it will be automatically repurchased at the seller’s expense for failing to guarantee the availability of the sold item.
➤ Pre-Order Fulfillment
For direct orders, fulfillment occurs when the product is received by the user.
For Zero orders, fulfillment occurs when the item is received and processed by the staff at CardTrader. Payment will then be automatically credited to the user’s wallet.
Buyer Obligations
➤Orders Cannot Be Cancelled
Users cannot cancel pre-orders placed through the Zero service. For direct orders, a cancellation request may be submitted to the seller, who will decide whether to accept it.
➤Prohibition of Market Speculation
Market speculation is not allowed: the buyer may not request a refund or cancellation based on market price fluctuations, whether the price increases or decreases between the pre-order date and the delivery date, or after the order has been completed.
Right of Withdrawal
If you decide to exercise your right of withdrawal, you may return the goods within the time frame established by law. Return shipping costs are the responsibility of the buyer, and the item must be returned intact, including any accessories and original packaging. Once the goods are received and inspected, the amount paid will be refunded to your wallet.
Refunds between users
Should there be the need to pay an extra or perform a refund, users may send credit to the other party by clicking the “Pay an extra” button. It is not allowed to use the “Pay an extra” button to order additional items: the buyer must place a new order, and the seller must then refund any excess shipping costs for the combined shipment of the two orders.
