Payments, fees and refunds

Ensuring Secure Transactions: Fees and Refunds Managed by CardTrader

Secure payment method

Payments for orders are withheld and handled entirely by CardTrader.
This way we ensure our buyers can purchase from any seller, no matter how experienced, without running any risks.

‍Sellers receive payments only after the buyers confirm that they have received their orders, therefore CardTrader totally protects buyers in the event of lost, incomplete or non-compliant orders.This system also offers the maximum protection to buyers, because they won’t be subject to disputes and cashbacks: CardTrader will handle these situations.Our system allows users to purchase and sell in total security.

All tracked orders follow these steps. Sellers with less than 10 confirmed orders may only offer tracked shipping methods.

CardTrader strongly recommends using tracked shipping methods. We allow the use of untracked shipping methods if the total value of the items being shipped is below €25.00, in order to allow users to buy cheap items without the shipping cost weighing excessively on the total cost of the order.
On the other hand, our secure payment method system will not be in place for untracked orders, the buyer takes full responsibility for the shipment, and the seller will receive the payment immediately.

We strongly recommend that untracked shipping methods are only selected when purchasing from experienced sellers with a high feedback score.
‍Our constantly vigilant staff will take any and all necessary measures against any suspicious activity by users on the CardTrader platform in order to prevent any form of fraud, abuse, illegal or illicit activity.
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Payments on CardTrader may be summarized as follows:
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the buyer pays for the order
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the payment is withheld by CardTrader
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the seller ships the order
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the buyer confirms they received the order
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the buyer pays for the order

Wallet and CardTrader credit

Every CardTrader account is connected to a virtual wallet, which you can access by clicking on Profile ►Wallet
All transactions on CardTrader are recorded on this page.
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Your wallet can be recharged in the following ways:

➤ Completing a sale on CardTrader
‍the credit from any sale on CardTrader will be added to your wallet as soon as the order is completed (received and confirmed)

➤ Wire Transfer
‍The information required to perform the wire transfer can be found by clicking on the “Deposit” button and selecting “Wire transfer” on the dropdown menu; please pay particular attention to accurately copy the reason for the transaction, otherwise we won’t be able to link your payment to your account and you will have to contact us.

Wire transfers are processed and credited to your wallet by CardTrader within the following business day from when we receive them: these processing times are required even for instant wire transfers. We charge no fees to process deposits made with this method.

➤ Credit card
You can instantly recharge your wallet by clicking on “Deposit” and selecting “Add a payment method” or selecting a credit card you have previously added. Processing fees for recharges made by credit card are 0.35 + 5% of the total amount.

Any sort of refund will be credited to your wallet. If an order you made is cancelled, please contact us if you would like the refund to be returned to your credit card.

Withdrawals may be requested exclusively via wire transfer; the instructions may be found by clicking on the “Withdraw” button on the Wallet page.Withdrawals are generally processed within 2 business days after the request has been sent, however up to 4 business days may occasionally be required.CardTrader does not apply fees on withdrawals.
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Payments and processing fees on recharges

Whenever you place an order, any credit available in your wallet is spent before using other payment methods.
If the credit in your wallet is insufficient, your wallet may be recharged at the moment of the payment of the order: the amount recharged will be the difference between the total amount and the available credit, and the 0.35 + 5% processing fees for recharges made by credit card will be regularly applied to this amount.

We charge the following fees on operations you can perform on CardTrader:

Fees on Purchases

Operation

Fees

Create an account

Delete an account

Recharge by wire transfer

Recharge by credit card

0.35 + 5%

Withdraw by wire transfer

Purchase
CardTrader Safeguard
Fees on each item

range

amount

up to 0,25

0,09

from 0,26 to 3,00

0,10

from 3,01 to 5,00

0,11

from 5,01 to 7,00

0,14

from 7,01 to 10,00

0,15

from 10,01 to 15,00

0,21

from 15,01 to 20,00

0,27

from 20,01 to 30,00

0,40

from 30,01 to 40,00

0,52

from 40,01

0,64

‍▸ All fees on purchases are final and include VAT.

Fees on Sales

Operation

Direct Sale

CardTrader Zero Sale

Create an account

Delete an account

Withdraw by wire transfer

Fees on each item sold
(European sellers)

5%, min 1 cent

7%, min 1 cent

Fees on each item sold
(other sellers)

6%, min 1 cent

8%, min 1 cent

▸ VAT is added to the fees above in accordance with current legislation.

Order crediting times

Orders on CardTrader are credited at different times depending on the type of order:

➤ Direct order sent with tracked shipping method
‍The credit is withheld by CardTrader and isn’t transferred to the seller until the buyer verifies and confirms the order.
The buyer has a number of days equal to the maximum shipping time + 17 to confirm that they received the package.
During this period the buyer will receive 3 notification emails, the order will be automatically marked as “Arrived” the day after the third of these emails, and the credit will be unlocked and transferred to the seller.

The protection offered by CardTrader will be active as long as the order isn’t marked as “Arrived”. The buyer must take care to mark the order as “Lost” before the system automatically marks it as “Arrived” and contact our support if there are problems or delays; orders marked as “Lost” may subsequently be marked as “Arrived” to unlock the payment once they have been received.

If the tracking system marks the shipment as delivered and the buyer doesn’t mark it as “Arrived”, the seller must ask them to confirm the order; if the buyer doesn’t confirm or reply within 3 business days the seller may request that the credit is unlocked by contacting CardTrader through the “Report a problem” on the order page.

➤ Direct order sent with untracked shipping method
‍The seller receives the credit when the order is marked as shipped. Purchases with untracked shipping methods are unavailable for orders above €25, and the CardTrader protection is disabled.

➤ CardTrader Zero order
‍Credit from CardTrader Zero sales is withheld until the CardTrader warehouse receives the package and the order is verified by our staff. Times may vary depending on the seller’s shipping times.

Once the tracking system marks the shipment as delivered up to 4 business days may be required before the items are made available to the buyers.

Refunds

Refunds are an important aspect of the Cardtrader experience, ensuring fairness and customer satisfaction. Follow the steps outlined in the following paragraphs to ensure you can successfully request a refund if the specified conditions apply to your order.

Refunds on undelivered shipments

To obtain a refund, the buyer must use the “Report a Problem” function on the order page.Once our staff has reviewed and verified the “Undelivered” order, the refund will be issued directly to your wallet. If you would like the refund to be returned directly to the payment method originally used to recharge your wallet, please contact us.

Refunds on orders may be requested after the following times have passed:

➤ Direct order sent with tracked shipping method
‍The seller receives the credit when the order is marked as shipped. Purchases with untracked shipping methods are unavailable for orders above €25, and the CardTrader protection is disabled.

➤ Direct order with untracked shipping method
‍When an untracked shipping method is selected, no protection or refunds are available by CardTrader.

➤ CardTrader Zero order‍
‍CardTrader refunds “undelivered” CardTrader Zero orders. For this type of order, the shipment is considered “undelivered” in the following cases:a number of days equal to the maximum shipping time + 30 have passed, unless the tracking states the order has been delivered and as long as the tracking hasn’t been updated in the past 10 days; the shipping service officially declared that the package has been lost.
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To get a refund, go to your Order page ➜ Lost ➜ Confirm the order as lost by clicking the red [⚠︎ Confirm Lost] button

Refunds on non-compliant or missing items in CardTrader Zero orders

➤ Refunds for non-compliant or missing items in CardTrader Zero orders may be requested through our reporting system, by clicking the “Report a Problem” button on the order page, once the order status has been changed from "Sent" to "Arrived".
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Refunds are automatically calculated based on the difference between the item ordered and the item received. All refunds are based on the original purchase price.

Before requesting a refund, consult our Card Condition Guide to be sure of the condition of cards you received.

▸For items with a different grading you will be automatically offered a 10% refund per degree of non-compliance:

1 Degree: 10% refund

Ordered

Received

➠

2 Degree: 20% refund

Ordered

Received

➠

3 Degree: 30% refund

Ordered

Received

➠

4 Degree: 40% refund

Ordered

Received

➠

▸ For missing items we always offer a full refund, regardless of whether you select “Partial refund” or “Return”.

▸ For all other non-compliances, the system automatically offers a 20% refund.

▸All refund requests are evaluated by our staff and the refund value may be adjusted to provide an adequate amount.

▸Refund requests are typically processed within 2~4 business days. Missing item refund requests may take longer to evaluate.

▸ We do not issue refunds for items that are compliant according to our Condition Guide: any returned item that is considered compliant is added to the user’s CardTrader Zero box and will be shipped with the following shipment.

▸ Missing and non-compliant articles may only be refunded, replacements are not available nor possible.

▸ No refunds are available for discrepancies that are not selectable when listing (for example different Card Prints), regardless of any comments on the actual listings: the CardTrader Zero repurchase system does not take comments into account when repurchasing items that are missing or non-compliant.

▸ Shipping fees are never refunded unless at least 50% of the order is missing or non-compliant.
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Check Your Package Before Marking as Arrived

➤ If a shipment appears to be damaged or tampered with upon receipt, it is important to contact us and report the issue before marking the order as "Arrived". To report this issue, just select the "Other" option‍

Additional information regarding CardTrader Zero orders

When items purchased through CardTrader Zero are missing or non-compliant, they are repurchased from a different seller, whenever possible. Repurchases are automatic, and it is not possible to cancel repurchased orders, nor is it possible to retroactively accept an item that has already been verified and deemed non-compliant.

In order to prevent unfair situations, repurchases only happen if the replacement is within the following thresholds:

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Purchase Price (in €)

Max Repurchase Price (in €)

0-2€

10€

2-10€

10€ + [(Purchase Price - 2€) x 1.25]

10-20€

10€ + Purchase Price

20-100€

3€ + (Purchase Price x 1.35)

100€+

13€ + (Purchase Price x 1.25)

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• For items sold in presale, these thresholds are doubled.
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• Any non-compliant article sold for 0,50€ or less will be regularly repurchased, but it will be given to the buyer anyway.
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Buyers can set a threshold for non-compliant articles sold for a price between 0.51€ and 20.00€: if they receive a non-compliant article sold within this threshold, they will purchase it anyway at a discounted price for each “level of non-compliance”.

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Accept+

The Accept+ system allows you to accept non-compliant articles bought for more than €0.50, and receive a 10% refund for each level of non-compliance. If you decide to activate Accept+ you may select the threshold within which non-compliant items will be accepted. You will be gifted any non-compliant articles bought for €0.50 or less that we receive, but they will be repurchased anyway: you will also receive the copy in the correct conditions without any extra charges. You can still finish your deck in time to play in your tournament.

The threshold may be set on the Orders ► CT Zero►"Accept non-compliant items [..]" dropdown ‍
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“Levels of non-compliance” are defined as follows:
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➤ 1 level of non-compliance (10% discount): from NM to SP, from SP to MP, from MP to PL, different foil, different set, signed or not signed, different language, different edition;

➤ 2 levels of non-compliance (20% discount): from NM to MP, from SP to PL;

➤ 3 levels of non-compliance (30% discount): from NM to PL.

‍Articles in Poor (PO) conditions are not included in this process.

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Cancelling an order

When you place a direct order, If the seller doesn’t mark it as “Shipped”, after 7 days the “Cancel and obtain refund” button will appear on the order page; this refund is immediate and the credit is returned to your wallet.
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If you would like the refund to be returned directly to the payment method originally used to recharge your wallet, please contact us.

Unilaterally cancelling orders is otherwise not allowed. During the first 7 days, as long as the order hasn’t been marked as “Shipped”, the buyer and the seller may request cancellation by clicking the “Req. cancellation” button; the request will be reviewed by the other party and/or by the CardTrader staff, who may decide whether to accept or not depending on the reason(s) for the request.
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Orders cancelled this way are automatically refunded; this refund is immediate and the credit is returned to your wallet. Fees related to the payment method are not refunded, as they refer to recharging your wallet, not the order itself. If you would like the refund to be returned directly to the payment method originally used to recharge your wallet, please contact us.

Due to the volatility of the collectibles markets, it is not allowed nor possible to cancel CardTrader Zero orders.

CardTrader Zero orders that aren't shipped by the seller within 4 weekdays are automatically repurchased from other sellers unless they were granted a time extension; please visit the CardTrader Zero Terms of Service for Sellers for further details.
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When an order is cancelled automatically or by the buyer, the seller will automatically be temporarily suspended, and they will need to contact us to request that their account is reactivated before resuming operations: this behavior provides additional protection to the buyers, by preventing that inactive sellers receive further orders that will not be fulfilled.
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Pre-orders may not be cancelled: any seller who doesn’t ship any pre-ordered item in a timely manner risks the suspension of their account, if our investigations detect any sort of malicious intent or behavior.
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Refunds between users

Should there be the need to pay an extra or perform a refund, users may send credit to the other party by clicking the “Pay an extra” button. It is not allowed to use the “Pay an extra” button to order additional items: the buyer must place a new order, and the seller must then refund any excess shipping costs for the combined shipment of the two orders.

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